Friday, 8 October 2004
I called Budget this morning.
"Welcome to Budget. My name is Brad, how can I help you?"
"I'd like to shift my booking please."
"Not a problem..." chat type chat type "...Done. We are offering a deal on $20 worth of gas vouchers and protection from identity theft. Shall I tell you more about that?"
sideways glance "Um... No, thank you."
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